Terms of Service

By creating an account, accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms, and “you” refers to that business. If you do not agree, do not use the Service.

BizOS helps businesses run daily operations — customer follow-ups, leads and CRM, quotations, jobs, invoices, payment reminders, just-enough inventory and workflow automation — and communicate with their customers, including over WhatsApp. BizOS is an operational tool and is not accounting, tax, legal or financial software or advice; it complements, and does not replace, your books of account or professional advisors.

• You must be at least 18 years old and capable of forming a binding contract.
• You are responsible for the accuracy of registration information and for all activity under your account.
• You must keep credentials confidential and notify us promptly at support@3roses.tech of any unauthorized use.
• You are responsible for the actions of users you invite (owners, managers, staff) and for setting their access appropriately.

You retain ownership of the data you and your users enter into the Service (“Customer Data”), including your own customers’ contact details. As between you and us, you are the controller of Customer Data and we process it on your behalf to provide the Service, as described in our Privacy Policy. You are responsible for:

• having a lawful basis and any required consents to collect and use Customer Data;
• providing your customers with any notices required by law;
• the accuracy and legality of the content you send through the Service; and
• complying with applicable data-protection, consumer, tax and GST, and communication laws.

The Service can send and receive messages through the WhatsApp Business Platform provided by Meta, as well as SMS and email. When you use these features, you agree to comply with the applicable Meta and WhatsApp policies, including the WhatsApp Business Platform Cloud API Terms, the WhatsApp Business Messaging Policy and the Meta Platform Terms. In particular, you must:

• obtain a valid opt-in from each recipient before messaging them on WhatsApp;
• promptly honor opt-out and “STOP” requests;
• send only permitted content and use approved message templates where required; and
• not send spam, or unlawful, misleading or prohibited content.

BizOS acts as a Meta Tech Provider and may operate a WhatsApp Business Account or sender on your behalf. Meta may review, rate, throttle, suspend or terminate messaging capability under its policies, and we are not liable for Meta’s actions or for message deliverability. You are responsible for all charges associated with your messaging usage.

The Service may help you generate invoices and collect payments using UPI QR codes and payment links through third-party payment providers. Three Roses Innovations is not a bank, payment system operator or party to the transaction between you and your customers. Payment processing is subject to the provider’s terms, and we are not responsible for the acts, omissions, fees, settlement timelines or availability of payment providers. GST amounts shown are for display and convenience; you remain responsible for correct tax determination and filing.

You agree not to, and not to permit anyone to:

• use the Service for any unlawful, fraudulent, harmful or infringing purpose;
• send spam or messages without required consent, or violate messaging or telemarketing laws;
• upload malware, or attempt to breach, probe or disrupt the Service or its security;
• reverse-engineer, resell, or provide the Service to third parties except as expressly permitted;
• use the Service to build a competing product, or scrape or harvest data; or
• infringe the rights of others or misuse another person’s data.

The Service is offered on a subscription basis, which may include a free trial. Fees, billing cycle and plan features are as presented at sign-up or in your order. Unless stated otherwise, fees are in Indian Rupees (INR), exclusive of applicable taxes, and are non-refundable except as required by law. We may change pricing on prospective notice; continued use after a price change constitutes acceptance. Failure to pay may result in suspension or termination.

The Service, including its software, design, branding and content (excluding Customer Data), is owned by Three Roses Innovations and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription. You grant us a limited license to host, process and transmit Customer Data solely to provide and improve the Service and as described in the Privacy Policy. All rights not expressly granted are reserved.

The Service integrates with third-party services (including Meta/WhatsApp, payment providers, SMS and email providers, and hosting). Your use of those services may be governed by their own terms, and we are not responsible for third-party services, their availability, or their acts and omissions.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties regarding uninterrupted or error-free operation, message deliverability, or that the Service will meet your requirements. You use the Service at your own risk.

To the maximum extent permitted by law, Three Roses Innovations and its affiliates, officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill or business, arising out of or relating to the Service. Our total aggregate liability for all claims relating to the Service will not exceed the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Three Roses Innovations and its affiliates from any claims, damages, losses and expenses (including reasonable legal fees) arising out of or related to your Customer Data, your use of the Service, your messages sent through the Service, or your breach of these Terms or applicable law.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to others, the Service or us, or where required by a third-party provider (such as Meta) or by law. On termination, your right to use the Service ends; we will make Customer Data available for export for a limited period and then delete it as described in the Privacy Policy, subject to legal retention obligations.

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. The courts of competent jurisdiction in India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, subject to any applicable requirement to first attempt good-faith resolution.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the Service. Continued use of the Service after an update constitutes acceptance of the revised Terms.

Three Roses Innovations — BizOS
Email: support@3roses.tech
Web: www.3roses.tech